Privacy Policy

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Service Information: Appointment details, services booked, and related notes.
• Health Information: Any health-related data you voluntarily provide in connection with our services.
• Technical Information: IP address, browser type, device information, and site usage data collected automatically for analytics and security purposes.

How We Use Your Information

We may use your information to:

• Provide and manage services you request.
• Schedule and confirm appointments.
• Send you service-related updates, confirmations, and reminders.
• Deliver promotional offers, newsletters, and marketing communications if you have opted in.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights.

Text Messaging and Email Marketing (TCPA Compliance)

• Opt-In Consent: We will only send you promotional text messages or emails if you have explicitly opted in, either in writing, electronically, or verbally where legally permitted.
• Opt-Out: You may opt out of marketing messages at any time by:
  • Clicking the "unsubscribe" link in an email
  • Replying "STOP" to a text message
• Non-Marketing Messages: Even after opting out of marketing, we may still contact you for non-promotional purposes, such as appointment reminders, confirmations, or policy updates.
• Recordkeeping: We maintain records of your opt-in and opt-out preferences to ensure compliance with the Telephone Consumer Protection Act (TCPA).

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You may request details about the personal information we collect, use, and share.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell personal information.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

How to Exercise Your CCPA Rights:

You can submit a request by emailing support@aksportstraining.com or calling (888) 639-1020. We will verify your identity before processing any request.

How We Share Your Information

We do not sell your personal information. We may share your information only in the following situations:

• Service Providers: With trusted partners who help us operate our business (e.g., scheduling, payment processing, email/text delivery) and who are bound by confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets.

Data Security

• We use appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
• We do not store credit card information. All payments are processed through secure third-party payment processors.
• All health-related information is stored in a secure manner and is not shared with third parties.
• We do not store any information that is not necessary for the operation of our business.

Your Rights

You have the right to:

• Access and request copies of your personal information.
• Request corrections to your information.
• Request deletion of your information.
• Opt out of marketing communications.

Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.”

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@aksportstraining.com
Phone: (888) 639-1020